Terms & Conditions
By placing your items in a Butler Box locker, you agree to the following terms and conditions:
Minimum Order Size
Wash & Fold order minimum is 12 pounds. No minimum order size for dry cleaning.
Orders that have not been paid for within 30 days of the pickup date will be considered abandoned and all property will be donated to charity.
All property once returned to a locker must be removed from the locker within 48 hours. Property not claimed after 48 hours will be removed from the locker and the lock will be changed. Customers have up to 30 days to claim their property and return the key to the locker. Any property not claimed within 30 days of the original pick up date will be donated to charity.
Items that have been placed in a locker and have not been claimed by any customer will be held for 30 days. If items are unclaimed after 30 days, all property will be donated to charity.
Any damaged items must be reported via email to Lost Items
When leaving items in lockers, please ensure that your locker has been correctly closed and locked. Butler Box is not responsible for any loss or damage resulting from a failure to properly lock the locker.
Butler Box is not responsible for your items before they are picked up or dropped back off. It is your responsibility to ensure the safety of your items during that time.
Although, we try as hard as possible track such items, we are not responsible for loose items such as jewelry, watches, cash, detachable buttons, cufflinks, belts, broaches, stings, laces, hoods or loose items on garments, hangers, etc.. We request that customers remove these items and empty pockets prior to leaving items with us as we can not be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.).
Any personal property placed in a Butler Box locker that appears to have value will be removed by Butler Box and stored for 30 days. If items are unclaimed after 30 days, all property will be donated to charity.
Butler Box will adhere a permanent barcode to your garments in an inconspicuous location. These barcodes are very important in helping us track your garments so that items are not lost and to ensure you are billed consistently every time. Unfortunately we can not accommodate requests not to adhere barcodes.
Service days and turnaround time vary by location. Butler Box will make its best reasonable effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.