ButlerBox Your 24 Hour Garment Care Specialists – The Butler Never Sleeps!

First Time Customers

First Time Customers

I have never used ButlerBox before, what do I need to do?

ButlerBox couldn’t be more simple to use. Please see our how it works page for step by step instructions.

Where is the nearest ButlerBox location?

Most of our locations are located securely inside apartment and office buildings. We also operate public locations located throughout the city. If you are not near our public location, or a tenant of the building, you will not be able to use our locker based service. If your building is over 40 units, you can have your property manager contact us about having lockers installed.

How do I place my order using Text Messaging?

After you have created an account, simply text us your locker number. The automated intelligence of our system matches the locker number, location address with your account and places an order for you.

Do you guarantee two day service?

We do our best to ensure that your orders get delivered back in a timely manner. However, we also need to ensure that we properly treat stains and press your clothes. In most cases, orders are delivered back within two business days, but if one item is held up, we will hold the order until the next day when everything is ready. Items such as sheets, pillowcases, hand washed items and other specialty items often require an extra day of processing and may delay your order.

I have some special requirements, what do I need to do?

Would you like us to use fabric softer, dry your clothes on low, use bleach or provide other special service? No problem, just enter your requirements into your profile and we’ll follow your instructions. We may charge a small fee for some of these services. You can send us an email if you have a question about a specific request.

I put my laundry in a locker, how do I pay for it?

After your order is picked up and delivered to our facility, you will receive an email detailing your items and requesting payment. Simply login to your account, select your order and pay with your credit card or PayPal. If you select the convenient automatic payment option, we will automatically charge your card for all future orders.

Please make payments promptly so we can ensure your order gets returned on time.

Is my laundry safe?

Absolutely! Remember, only you and a ButlerBox have access to your locker. We use a special & patented computerized Access Wand to open your locker door. Once your order has been delivered, you will receive a notification from us that gives your the Location, delivery locker number, and a 4-digit Access Pin Code to retrieve your garments.

How do I get a laundry bag?

The first time you do Dry Cleaning or Wash & Fold Laundry with us, your clothes will be returned in your personal laundry bag. This bag is yours to use and keep. Each time we receive an order in your bag, we will know it’s from you.

Please don’t give your laundry bag to someone else or we may mistakenly charge your account. If we notice that your bag is getting worn, we will replace it automatically for you.

Absolutely! ButlerBox has partnered with Authorize.net, the premier online payment processor, for this single reason. When you enter your credit card information, we don’t actually keep your credit card anywhere in our system. We keep a reference to your last transaction and when you have a new order, we make a request to Verisign to charge you the same way you were charged last time. Therefore, we have absolutely no trace of your credit card number anywhere in our system.

It has been a couple of days, where is my order?

Our standard turnaround time is two business days for most orders. When we pickup your order and when we deliver it back, you will receive an email confirmation. If you didn’t receive the email, we either did not pickup your order, or we picked it up and did not know it was yours. This usually happens if you forget to place an order or enter the incorrect locker number.

Don’t worry! We will have this straightened out in no time and it is a very easy issue to fix. Just contact customer service, letting us know your name, locker number and contact info so we can get it straightened out and have your order returned back to your locker quickly.

Dry Cleaning

Dry Cleaning

I asked to have my shirts laundered, why was I charged the price for a blouse?

We are able to process laundered shirts at discount pricing because there is special machinery designed for processing standard sized button down shirts with cuffs and collars. However, shirts with short sleeves, special pleats, decorations or any other non-standard design elements, or shirts that are too small to fit on the machines need to be pressed by hand and will be charged the blouse price.

I have shirts that I want laundered and pressed, what locker should I put them in?

Laundered shirts should go in the dry cleaning locker. This will allow us to return them to you on a hanger. We will clean the items in the dry cleaning locker in accordance with the guidelines recommended by the manufacturer unless you specify otherwise. Meaning if a shirt is supposed to be laundered, we will launder, not dry clean, it.

Wash & Fold

Wash & Fold

Do you have monthly laundry plans?

We sure do, and they can save you lots of money! To see our laundry plans, click here.

Can you hang dry items?

With wash & fold, unfortunately we do not have the space to hang dry items. As an alternative, we can dry your order on low heat. We suggest you send these items in for dry cleaning and we will clean them according to the manufacturer’s specifications. If the item specifically requires hang drying, we will hang dry them but there is an extra cost for this and they may require an extra day to service and deliver your order.

If I have a wash & fold order that weighs only 10 pounds, but I also have some dry cleaning. Will I be charged the 15 pound minimum wash & fold charge?

Since we wash every customer`s clothes separately, each order is separated into colors and lights to make at least two loads (2 washers & 2 dryers) and handled by our experienced team. Hence the reason for a 15 lb minimum order size. It is fine to send in less than 15 pounds, and we will charge the 15 pound minimum for the order or deduct 15 pounds from your laundry plan balance. Your Wash & Fold order is handled separately from any dry cleaning order, and so we must charge the minimum.

How much does my laundry weigh?

Our average order is 20 to 25 pounds. That is about two weeks worth of dirty laundry. A full hamper is about 20 pounds. If it is overflowing, it’s about 30 pounds. If you have a scale at home, you can weigh yourself, then weigh yourself holding your laundry and the difference is the approximate weight.

Why does my Wash and Fold order say 23 items? Isn’t it supposed to be weighed?

Yes, wash and fold orders are weighed by the pound. In our system, the word “items” equates to pounds. In this case your order would weigh 23 pounds.

I have sensitive skin and use a special detergent, can ButlerBox use my detergent to do my laundry?

ButlerBox offers a variety of detergents to choose from. As a registered customer, under the My Preferences section, you can select your detergent, fabric softner, dryer sheets and other washing preferences. However, we do no allow customers to provide us with their own products. Because we are a delivery service, the transportation of the liquid is too risky to your clothes, and the clothes of other customers. If there is a product that you would like us to carry that you don’t see currently available on our website, please let us know and we will try our best to accommodate you.

Other Questions

Other Questions

Where can I view your terms and conditions?

When you register as a new customer we require you to agree to our terms and conditions. You can view our compete terms and conditions by clicking here.

How do I change my credit card?

If you would like to change your credit card, you can go to “My Preferences”. Select the “Credit Card” tab and enter your new credit card information.

What if I am going out of town or can not pick my laundry up right away?

Since we provide quick service, we recommend that you wait to place your clothes in the locker when you know you will be able to pick them up. This way your neighbors and other customers can use the locker while you are away. This helps to keep our prices low.

What if the lockers I use are full?

ButlerBox does our best to monitor locker use to ensure that there are always enough free lockers. If we find that a location is constantly full, we will happily add another locker, as long as the Property Manager approves.

What if all my laundry doesn’t fit in a locker?

Our lockers are designed to hold one to two weeks worth of laundry. If you can not fit all of your laundry into one locker then feel free to use two lockers.

What happens if an item is damaged or lost?

We take every precaution to ensure your items are not damaged or lost. In the rare circumstance that something does happen, we have a very fair claims policy. To view our terms and conditions, click here.

What if I don’t have Internet access?

If you don’t have Internet access, you can call our support center and we will process your order over the telephone. All we need is your Location, Locker Number, and Credit Card Number. As soon as we receive your payment, and your clothes are cleaned, we will return them to the locker.

I am moving out of town. What should I do with my bags?

We’re sorry to see you go. We can’t reuse the bags for other customers, so they are yours to keep. Please make sure you destroy the tags on the bags so that no one else can use your account.

What if I don’t have a credit card?

Currently ButlerBox only accepts payment with major Credit Cards and PayPal. Most ATM cards will work as well as long as they have a VISA or MasterCard logo on them.

Can I store my luggage or other items in a ButlerBox drop-off unit?

All ButlerBox drop-off locations are emptied several times a day. If we find any items that ButlerBox doesn’t service we will store the items for several days and change the lock on the unit. If you would like to reclaim your property, please contact our customer service department.



ButlerBox provides you with outstanding dry cleaning services that set the new standard for excellence and quality.


ButlerBox offers best in class Wash & Fold laundry services. With ButlerBox, your laundry is color-separated,